Privacy Policy

1. Introduction

DLTracks ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and billing information
• Facebook Credentials: Access tokens and permissions to manage your Facebook Ads accounts
• Campaign Data: Information about your Facebook advertising campaigns, budgets, and targeting parameters
• Communication Data: Messages, inquiries, and support requests you send to us

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, and interactions with the Platform
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track your activity
• Location Data: General location information based on IP address

2.3 Third-Party Information

We may receive information about you from Facebook, including campaign performance data, audience insights, and conversion metrics through the Facebook Ads API.

3. How We Use Your Information

We use the information we collect for various purposes:

• Providing, maintaining, and improving the Platform
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and providing customer support
• Monitoring and analyzing Platform usage and trends
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations
• Personalizing your experience on the Platform
• Conducting research and analytics

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating the Platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential.

4.2 Facebook

We share necessary information with Facebook to provide campaign management and tracking services. This includes campaign data, conversion information, and performance metrics.

4.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If DLTracks is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Security measures include:

• SSL/TLS encryption for data in transit
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and role-based permissions
• Monitoring for suspicious activity

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• "Right to Access:" You can request access to your personal information
• "Right to Rectification:" You can request correction of inaccurate data
• "Right to Erasure:" You can request deletion of your data (subject to legal obligations)
• "Right to Restrict Processing:" You can request limitation of how we use your data
• "Right to Data Portability:" You can request a copy of your data in a portable format
• "Right to Object:" You can object to certain processing activities
• "Right to Withdraw Consent:" You can withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.

Types of cookies we use:

• Essential Cookies: Required for Platform functionality
• Performance Cookies: Help us understand how you use the Platform
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track your activity for advertising purposes

9. Third-Party Links

The Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

DLTracks is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using DLTracks, you consent to the transfer of your information to countries outside your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on the Platform and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: